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Shipping & Delivery
We are proud to offer international shipping services, currently operating in Worldwide. We deliver to hundreds of customers worldwide every day.
AVERAGE DELIVERY TIMES
We currently offer shipping on all orders. Order processing takes 7-14 business days.
Holiday delivery times (orders placed during the holiday will increase shipping)
Please note that these are estimated delivery times and actual delivery times may vary. During periods of high demand or transportation issues, shipping times may be extended. In such cases, do not hesitate to contact us and we will be happy to help you.
Larger than normal orders (bulk orders) may take longer to process.
SHIPPING GUARANTEE
We guarantee the longest delivery time of 30 working days. This does not reflect our average delivery times, but serves as a safety measure for your peace of mind. If your order is not delivered within this period for any reason, you have the option of a full refund or reshipment.
WHICH COURIER DELIVERS OUR ORDERS?
Generally, EU orders are delivered via DHL, GLS, HERMES via their local courier services.
HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCTS?
At AURA Knitting, we maintain strict quality standards by developing and curating our products in-house. Our dedicated team conducts thorough inspections to ensure superior quality.
WHERE ARE THE PRODUCTS SHIPPED FROM?
At AURA Knitting, we take great pride in meticulously developing and curating high-quality products in-house. To offer you a wide selection and ensure fast delivery. If you have any questions regarding your order, our dedicated customer support team at support@auraknitting.com is here to help.
CAN I TRACK MY ORDER?
Absolutely! We provide order tracking for your convenience. Once your order has been processed, you will receive a tracking number to track the status of your shipment. You can track your order directly on our on-site tracking platform.
WHAT STEPS DO YOU TAKE TO ENSURE ON TIME DELIVERY?
We understand the importance of on-time delivery and work diligently to process orders quickly. Our partnerships with reliable international suppliers and warehouses and efficient logistics help us provide fast and reliable shipping services.
I ORDERED MULTIPLE ITEMS, ONLY RECEIVED ONE. WHAT'S HAPPENING?
This is normal. Please wait a little longer, the remaining packages of your shipment will arrive soon. Thank you.
CONTACT US
For assistance with shipping your orders, please contact support@auraknitting.com.